Privacy policy

Order Processing

•All orders are processed within 5–7 business days (excluding weekends and official holidays).

•During collection launches or periods of high demand, processing may require additional time.

Shipping Methods

•Standard Delivery: Available across Egypt, delivered within 7 business days, depending on your location.

Shipping Fees

•Calculated automatically at checkout based on your delivery location.

Package Handling

•To ensure product integrity and hygiene, all packages are securely sealed.

Order Cancellation

•To cancel an order that hasn't been fulfilled yet, please contact us at tharaascarfs@gmail.com within 24 hours of placing your order.

Damaged Orders

If your order arrives damaged, we're here to help:

•Please email tharaascarfs@gmail.com within 24 hours of delivery with:

•Your order number

•A copy of your invoice

•Clear photos of the damaged item

•Our customer care team will investigate and respond promptly.

Return and Exchange Policy

We strive to ensure every scarf meets your expectations. However, due to hygiene considerations, returns and exchanges are accepted only in cases of manufacturing defects.

Return Eligibility (Defective Items Only)

You may request a return within 2 days of receiving your order, provided the item is:

•Unused and unwashed

•In its original condition with all tags attached

Return Process

•Email us at tharaascarfs@gmail.com with:

•Your order number

•Photos of the defect with tags visible

•A brief description of the issue

•Our quality control team will inspect the item. This may take up to 14 days.

•If approved, we will contact you to choose between:

•A refund via InstaPay or Vod Cash, or

•An exchange for another scarf of equal value

Important Notes

•Tharaa reserves the right to reject returns that do not meet the above criteria.

•Items that are used, washed, or returned without original tags will not be accepted.

•Refunds are processed via InstaPay or Vod Cash.